by: Crista Simmons
I wanted to write a letter, but then read about your website in Encore magazine.
My overall message is that Bronson Positivity is not just a business byline, but a reality. I came to Bronson for a total hip replacement on Aug. 14th and went home two days later.
All the staff were just great; from the time entered the hospital to when I went home. They made me feel comfortable with their ready smiles by using my name and theirs also. This made me feel like a person and not just a “total hip”. And I mean ALL the staff, from pre-op all the way through to my discharge; including the OR transports, to post-op to the ortho unit.
My greatest concern was pain control, because with my first hip replacement, I was in so much pain, I thought I’d been in a car accident. But this time it was so much different!!! The doctors and the staff listened. I woke up in much more comfort than the last, and everyone was quick to make sure my pain level didn’t rise above a 5! This was huge!! And it made all the difference in the world. I was able to walk the first night and recovered much more quickly!
I don’t remember staff names, but one. Her name is Barb and she got pulled from ICU to the Ortho Unit my first night. I remember her sweetness, soothing voice and expertise in my pain control.
But really, all you staff were wonderful! Your dietary staff are so professional to make me feel “served”.
Sometimes people think that what they do doesn’t make a difference or isn’t noticed. And I just wanted them to know that I not only took note, but took the time to write. If you would please pass along my letter to all the departments involved, I would appreciate it even to the person who greeted us initially at the desk.
Now, seven weeks later, I’m happy to report that I have my life back; now pain free and off of all narcotics!!! What a new place in which to find myself!
Thank you Bronson staff, for graciously and sincerely making Bronson Positivity a genuine quality of your exemplary care.