Posts Tagged ‘Emergency Department’

My care was exceptional

Thursday, August 13th, 2015

by: Cindy Jackson

I was admitted to the AMU on Thursday 8/6/15 from the Emergency Department with a reaction and subsequent bacterial infection from a wasp sting. From the beginning in the Emergency Department to the Admissions Unit to the Adult Medical Unit to discharge on Saturday, 8/8/15 my care was exceptional. I didn’t get the names of the Emergency Department staff but would like to thank each one of them for the care I received while there. They were all very professional, polite, concerned and caring. I would also like to thank the staff of the Admissions Floor, in particular,Lindsay, R.N. for her wonderful care. I would like to thank the following staff on the Adult Medical Unit, Marty, RN. (Exceptional, above and beyond care), Ashley, PCA, Dr. Hughes, Katie, RN, June, PCA, Holly, RN, Ashley, PCA and Dr. Welton. Each one of you made this experience so much better and easier to deal with. There are others who’s names I did not get from transport, food service and environmental services who were all very professional and caring. I cannot say enough and express my appreciation enough for all each of you did for me. I am proud to say I worked at Bronson for almost 10 years and the quality of care is unmatched. Bronson positivity is alive and well!

Proud to be an employee of this hospital

Monday, August 10th, 2015

by: Heather A Morris

Recently, I experienced a series of headaches lasting one week. Each day was worse than the day before. As a nurse, I tend to wait longer thinking it will go away, or it’s something simple. I took ibuprofen and Tylenol around the clock with minimal relief. On the 7th day I was in so much pain, my husband insisted we go get checked. I paged the doc. The doc insisted I go get checked. I went to Bronson Urgent Care on beckley road. They took me back immediately. The nurse I saw (don’t remember her name. She worse glasses, brown hair. I got there at 7:45pm on Friday, August 7, 2015) was exceptional. There are no words to describe how comforted and well cared for I felt in just a 10 minute meet with her. She insisted I go to ER (groan). She hugged me, she gave me tissues. She could tell immediately I was under-reporting the pain and told me to accurately describe my pain to the ER so they could treat me. So, off I went to the ER at Bronson Battle Creek. After a relatively short wait, I was shown to an exam room. Doc Lendzion came to examine me, asking me multiple questions, but simultaneously comforting me and making me at ease. My blood pressure went from 169/95 to 1348/81 in this short time. He explained what he wanted to do and Jenny, RN came in to start an Iv. Such a pleasant nurse! She chatted with me, doing her various tasks as well, but treating me as a person, not a symptom. How thankful I was for her! When I left the ER that evening, I walked out proud to be an employee of this hospital, and a coworker of these fabulous providers!!

Its an experience I will never forget

Monday, August 3rd, 2015

by: Caitlin Miller

I have a chronic health issue that involves perianal abscesses and fitulas, so I’ve visited more than one hospital several times. I recently moved to Michigan to get better service, and I was not disappointed! The Bronson Hospital in Kalamazoo is wonderful, and the staff are the best teams I’ve ever witnessed!! They were kind, gentle, and understanding. As soon as I walked in to the ER, they were prompt and had me inside, ready to figure out how to help me. They also took the time to communicate to me, and also to my colon and rectal surgeon. It was amazing, and I was in tears.
Its an experience I will never forget, and will be hard to beat!

My level of care was exceptional

Thursday, July 9th, 2015

by: Stanley Pag

Where to begin? I’ve lived 67 years…never been in an ambulance…never been in the ER….never hospitalized. All that changed on July 4, 2015, when I got to experience all three of these things! From the moment I arrived in the ER, until the day I was discharged four days later, my level of care was exceptional. The RN’s and PCA’s in the ER were attentive to all my needs and were outstanding at making me comfortable. The two doctors were diligent in trying to find a cause for my episode. And because I was there through two shifts, this team made sure that the team taking over were aware of all that had been done, and they never missed a beat continuing the exceptional care.

Once admitted to the AMU, the team dynamic continued to shine. It was well after midnight by the time I got a room, but this team was ready and waiting to continue the exceptional care. To Judy and Holly and Phillip..to Steve, Marjit and Lara….I thank you from the bottom of my heart for making me comfortable and confident that I was so well cared for. Your level of professionalism is a strong testament to your character as a human being, which is what makes you so good at what you do. You all are truly a blessing. Oh….not to forget the guys who appeared every morning at 2:00 a.m. draw blood….thank you for being so skilled at what you do….I barely knew you were there!!

Bronson Posivity is very much alive in all of the people I had contact with, and I feel blessed to have been a recipient of it!

God bless all of you for all that you do everyday!

Stan Page

Thank you so much to the Bronson ER Staff

Friday, July 3rd, 2015

by: Angie Bentley

I just wanted to share that I had to take my husband into the ER on June 28th for a issue with his eye and we had the BEST service ever, the staff in the ER and the Doctor’s were awesome! They were right on top of the issue with his eye, got us taken care of and in and out very quick. I just wanted to give them all kudos for the great job they all did for us that day!
Thank you so much to the Bronson ER Staff!
Angie Bentley

I want to thank everyone involved including those I never met working behind the scenes

Friday, July 3rd, 2015

by: Randy Walker

I am writing this letter in the comfort of my home with a grateful and healing heart.

This past Sunday morning, June 28th, I was in great pain in my right shoulder blade, stomach was in a knot, my jaw became tight and sore, and soon I was accompanied by sweating. At the urging of my wife, Pam, we went to Bronson Emergency, a quick five minutes from our home.

By the time I entered the second set of sliding doors I was greeted, settled into a wheelchair, ask to just make an “X” on two forms while Pam gave more information. I could barely make a wiggly “R.” Within moments I was in an emergency room with a buzz of activity. I was asked questions, informed on what was happening and going to happen. Four baby aspirin, nitro under the tongue, EKG, blood draws. Into a room for X-rays, CT scan, and on to an operating room. At some point I was greeted by Dr. Keller letting me know “I was in the right place.”

And I was. What I am grateful for is not only did this group of caring people save my life, they did it professionally, communicating what the situation was, and what will happen, in a kind understanding way no matter what the task at hand was. This was pervasive throughout the staff and employees. There were greetings, smiles, and thank you’s everywhere I went or anyone entering my room.

I would like to name those directly involved with my care but I’m afraid I might miss someone, and that would be unfortunate. So I want to thank everyone involved including those I never met working behind the scenes.

On behalf of Pam and I, please pass this along to everyone. You are doing and have done a great thing. Please continue on this path. It matters.

Your grateful patient,
Randy Walker

Grateful for the outstanding level of care we received

Sunday, June 28th, 2015

by: Genanne Zeller

We came to Bronson by choice and under immediate care for my husband who had a totally out of the blue heart attack at age 39. My husband was transported via ambulance, and I followed in my car. I was met with a case worker and clergy person (Mike D) who took me directly to where my husband was being cared for. Mike sat by my side, offering support until I could talk with the main surgeon (Dr. Keller) in charge. Mike was quietly supportive and met all of my anxious needs in a loving, accepting way. Dr. Keller made a point to connect with me to tell me what had happened and was kind enough to not only explain what had happened and how what measures he took to fix the problem, but then showed me where to meet my husband out of surgery. Once we got settled we were lucky to get Kris and Ashley as our nurses (and then later Kate, and so many other helpers who I feel bad I can’t remember the names – it was a bit of a whirlwind). Kris was so re-assuring and loving and kind, and we saw her facilitate Ashley’s learning. We felt so cared for. We were struck by the team work between all of the nurses and how the more experienced nurses mentored the new nurses and honestly felt honored to be a part of that process. I am so grateful for the outstanding level of care we received, but even more grateful for the spirit of giving true care from nurses to patients and from nurses helping to train their own. Thank you so much for making a very traumatic experience one that could be educational and also so much full of heart and caring. I hope Bronson can do do something to recognize Kris, in particular, for her amazing care, especially since it is reflected in the awesome care that Ashley was able to provide to us under her watch. Thank you so much, care team. You saved my husband’s life, and made my experience as easy as it could be.

I have never been more impressed

Wednesday, June 24th, 2015

by: Kimberly Kamrow

On Thursday June 18th, I was in Culver Indiana dropping my children off at camp. Earlier that day I spoke with my mom and she sounded short of breath and confused. I called a friend of mine that lives in Battle Creek and asked her to stop by my mom’s house to check on her. When Gina got there, the house was locked and no one was responding to the doorbell or phone calls. Instructed Gina to get into the house one way or another. When she finally gained entry, she found my mom in bed. She was grey in color, short of breath, clammy, and sweating. 911 was called and mom was spirited away to the hospital.

When she got the ER, the initial diagnosis was dehydration due to flu. Her potassium, sodium, and electrolytes were dangerously low. She was admitted overnight to regulate her fluids and monitor her vitals. It was at this time that we first met Dr. Marcos Madeiro. I have never been more impressed with a hospital doctor. He was thoughtful, thorough, and concerned. He was honest, level-headed, and compassionate. I believe that Dr. Madeiro’s tenacity is the sole reason that my mom is still alive. He took the time to explain to me what he was doing, what results he was finding, and what the course of treatment would be to get her back on track. He never rushed me or made me feel like I was a waste of his time or energies.

He ran a battery of tests including x-rays, CT scans, blood cultures, and others. He found that she had double pneumonia, and sepsis. He continued to dig deeper to find to root cause of her illness, and finally uncovered the true culprit. My mother some how managed to contract Legionnaires disease. She is still in the hospital, day six now… and has several days left to go. Even when she gets home, she will have a long and challenging recovery process.

Words cannot express my gratitude to Dr. Marcos Madeiro, and his care of my mother. He is an angel in a white coat and scrubs. Thank you for saving her life, you took the time to truly understand, and I will forever be grateful to you.
Bênçãos para voce seus familiares!

Caring and professional

Wednesday, June 24th, 2015

by: Christine Wine

I have been recently hospitalized in 5/12/15 Kalamazoo for back surgery. Dr. Eliwitz is my surgeon. My care was the at most caring and professional time. I was released with your home care facilities which have been of great benefit in helping to return to my full health. I was than readmitted in Battle Creek thru ER 6/12/15. ER definitely needs assistance in the time you are retained prior to diagnosis. However, my doctor & nursing staff were extremely caring.

Very happy with the service I received

Monday, June 15th, 2015

by: Karen Heasley

On Thursday, June 4, 2015 I was leaving the Adult Care area in the old hospital returning to my car parked in the ramp. I tripped on a couple of bricks that were raided above the rest of the brick patio area. I fell flat on my face. Two employees, Josh Haughn and Ashley Sipe, from Respiratory were walking into the hospital and came right over to help me. They were very concerned and helped me to get up and stayed with me until my son arrived. He was visiting someone in the hospital. Security was called and they took my information about the fall and asked me to go to ER to be checked out. While waiting for Security Chris Tiller, a nurse anesthetist came upon me. She insisted that I go to the ER. I was transported to ER by security and checked out by Dr. Zeller. He was very caring, checked me out thoroughly and told me what to expect with a face fall like I had.

My ER visit took less than 40 minutes and I have followed Dr. Zeller’s directions and am healing well.

Everyone at Bronson was very concerned and caring. i am very happy with the service I received. Kudos to Josh, Ashley, Chris and Dr Zeller.