Posts Tagged ‘Emergency Department’

I just wanted to applaud the entire staff I encountered.

Sunday, August 3rd, 2014

by: Aaron McElrath

I came into the emergency room this weekend with severe back pain. I just wanted to applaud the entire staff I encountered. Everyone’s bed side manner was great. They were calming and informative. Jessica (my nurse) was especially great. Probably the best nurse I’ve ever had draw my blood…and she made me laugh.

From top to bottom (the RN, the person taking my insurance info, the PA, and the DR), everyone was terrific.

Aaron

I am in awe daily as an employee, but as a customer I am overcome with admiration of my co-workers for the impact they make every single day.

Tuesday, July 22nd, 2014

by: Kimberly Hybels

While I have been a nurse at Bronson for many years, it is not until you are in the vulnerable state of being a helpless family member that you can truely appreciate just what we do here at Bronson. My father-in law nearly lost his thumb in June and although his insurance dictates he is supposed to utilize another establishment he always choses Bronson as the quality is uncomparable. He was suffering not only a great amount of pain, but psychological trauma as well. The ER staff, OR staff and IP PACU staff met his every need ensuring his pain was well managed. Jaimie the ER xray tech took special care to minimize further trauma of the thumb and displayed great compassion. Dr. Walbridge took time to listen and discuss the appropriate plan of care. Dr. King was beyond knowledgeable, skilled and his humor was just what my dad needed. In pre-op Sara and Stephanie were attentive and accomodating. The OR staff, Lisa, Dr. Barclay I just can not put into words my appreciation for the personal care they delivered. The IP PACU staff of Elaine, James, and John worked as a brilliant team personifying the values on Bronson Hospital. I am in awe daily as an employee, but as a customer I am overcome with admiration of my co-workers for the impact they make every single day.

A place where friendly, caring people make everything better

Thursday, June 12th, 2014

by: Rita Cox

As a Bronson employee, I thought I understood what Positivity meant, but after having an experience this past weekend as the family member of a patient, I truly understand and appreciate the meaning. My seven year old daughter, Megan, cut her ankle and required stitches, which of course was a scary and stressful situation for the whole family. We took her immediately to the Bronson Lakeview Emergency Room. We were promptly brought back to a room for treatment and both Trish, our nurse, and Dr. Dommer, the ER Physician, were in the room almost immediately. Not only did they address Megan’s cut, but they calmed her down and took the time to listen to her concerns and fears. Dr. Dommer and Trish answered Megan’s questions (my seven year old had lots of questions!) and explained everything they were doing. Our Emergency Room visit lasted just under 1 hour, and we left very pleased with the care provided. To Megan, the Emergency Room is no longer a scary place where sick people go, but rather is a place where friendly, caring people take care of your cuts and make everything better. Thank you!

Wonderful Emergency Department and Peds department

Friday, May 9th, 2014

by: alice Munoz

I want to say what a wonderful Emergency Department and Peds department Bronson Methodist has. We were in for my son who had a infection and didnt know why. The Drs and nurses were on top of everything fast and did not pass us off. My son was admitted with in 15 minutes after we arrived there. We then were taken up to the Children s hospital and the care there was great. My son had a reaction to the meds and the nurse was paying attention to him and acted quickly to make sure he was ok. The whole staff right down to housekeeping were nice and friendly. I am glad we choose to take him to Bronson Hospital in Kalamazoo that day. We want to thank everyone there for the wonderful care.

The best at what they do

Tuesday, April 29th, 2014

by: Misty Buckmaster

December of 2013 i was hospitalized for COPD chronical obstruction pulmonary disorder. My husband took me into the emergency room because i couldn’t breathe and hadn’t eaten in a couple of days. I had been taking care of him while he had been sick and i got the worst end of it but if it wasn’t for that i wouldn’t have met the nicest people i did. But due to me being put on oxygen and referred to pulmonary rehab it was the best thing ever.Because i had the two best therapists i could have thank you brenda and deb for showing and helping me manage my copd. I would recommend pulmonary rehab to anyone that has copd or any breathing problems.Because they are the best at what they do and can get the right people in to talk to you and help you understand your condition more and help you understand your meds more also. I am very thankful to brenda and deb for being there for me and like i said i would recommend them to anyone.
Sincerley
Misty Buckmaster

It’s the little things that continue to set Bronson above the rest

Thursday, July 21st, 2011

by: Patti Burchett

My sister-in-law could be a poster child for heart disease, the silent killer of women. Cheryl is 53, with no family history or previous cardiac issues. In April 2011 she was admitted to the ED with chest pain, having normal EKGs en route and upon arrival, so her condition was unclear. Technology and protocols indicated probably no issues. However, while in the ED she coded and due to the quick response and exceptional care given by Tonya King-Stratton and Victoria Kosowicz, she was revived and found herself on the way to the cath lab. Cheryl’s memories of this experience are few; however, she does remember one significant event. She remembers hearing the nurses telling her that she needed to wake up and come back to her family. She also remembers feeling that it would have been really easy not to do that. But upon hearing those words, she fought to wake up. This little gesture made a profound impact in her care. Likewise she received exceptional care in the cath lab when significant blockages were found and successfully removed. Again Cheryl remembers the little things like the care given by Heather Briggs, Stacey Nickrent and Stephanie Robinson. They provided extra attention and comfort to her incision site and then came to visit during her recovery. Again, it’s the little things that Cheryl remembers and meant so much. So thank you Bronson staff from the entire Burchett family. You are responsible for saving the life of our wife, mother, daughter, sister and beloved Aunt to my son. Thank you for the little things that you do which make a profound difference in the lives of our patients. As a Bronson employee of 20 years, I have seen the expectation of clinical excellence and customer service evolve and become part of our culture. But again, it’s the little things that continue to set Bronson above the rest. I have always been proud to be a Bronson employee, but now I’ve added grateful to the list as well.

Bronson Vicksburg Emergency Fast and Efficient

Thursday, July 21st, 2011

by: Lana Koole-Sygnecki

I would like to say Thank You to all the staff at BVOC who helped me during my ER visit on June 16th. I had a tonsillectomy at Bronson on the June 2nd (surgery went very well and the care at Bronson was superior). Following my surgery I became constipated and I thought impacted. I used several over the counter medications without much relief. I would like to thank Dr. Lori Dotson for taking good care of me and precribing medication that would finally get things moving. AND thank you for not doing any unnecessary painful procedures, you are awesome. Thank you to Barb Barber RN for making me feel comfortable and well taken care of. And thank you to Karen Crowell X-ray tech for taking great pictures and giving Dr. Dotson a clear view of my problem. Bronson Vicksburg Emergency was both fast and efficient. Our community is blessed with such wonderful caring people.

Forever grateful to each and every one

Thursday, June 2nd, 2011

by: James(Bob) Alderson

I was taken to Bronson E.R. via ambulance,from Three Rivers Health,early in the a.m.,on April,27th,2011.I had had a stroke at home,and was admitted to Bronson,for extensive treatment.I was admitted to the Bronson NVU,at about 5:30p.m.,on 04/27/11.
While at Bronson,I received excellent care from all personnell with whom I came in contact.My stay at Bronson lasted until 05/06/11.My tahanks goes out to all who had a part in my care while at Bronson.I will be forever grateful to each and every one.
Sincerely
James(Bob)Alderson

A Pleasant “Far Away” Place

Wednesday, May 4th, 2011

by: Ann Stark

I was an ER patient overnight and had to have several tests the next day. While in the Radiology bay, Erin was the PCA who played her violin there. It was delightful! She played a variety of music, being sensitive to the wishes of the patients there. For the first time since entering Bronson 19 hours ago, I felt like I was no longer in a hospital, but rather in a pleasant “far away” place while she played. She always took care of the patients’ needs first, but then took a minute or two to play her violin and allow us some respite from our worries and anxieties.
Kudos to Erin for her creative way of providing patient care, and to Bronson for allowing this creative young woman to provide her special type of caring.

Mary Ann Stark, PhD, RN

Lost “Lovie”

Wednesday, April 20th, 2011

by: Patricia Kendall

My story is about a wounderful unit clerk in the ED. I had to take my then 3 year old daughter Emma to the ED in the middle of the night in the middle of a snow storm for a high fever. After finding out that she had a ear infection, and I put all of her snow stuff back on and we made it to the car. As we were almost home, Emma started to cry “Mommy I lost my lovie”, well anyone with small kids knows that means they have just lost their best friend. In this case, it’s my daughters blanket she calls her “lovie” that she can not sleep without. I turned the car around and was back in the waiting room for the ED trying to ask if I could please go back into the room that we had just come from. The unit clerk Angel, when back into the room and came back into the waiting room to let me know that she say no baby blanket and all of the laundry from that room was in the basement of the hospital. Emma was not only heart broken, I could not get her to stop crying. Just then, Angel looked at me and said, “I have a small son too, that can’t sleep without his stuffed bear.” She said just give me few miuntes to see what I can do. She went down into the laundry room and went throught 30 bags of dirty laundry and found my daughters “lovie”. Emma in almost 7, and I tell everyone that great story of how angel saved “lovie”. That is my Bronson Positivity Story.