August 3, 2014
by: Aaron McElrath
I came into the emergency room this weekend with severe back pain. I just wanted to applaud the entire staff I encountered. Everyone’s bed side manner was great. They were calming and informative. Jessica (my nurse) was especially great. Probably the best nurse I’ve ever had draw my blood…and she made me laugh.
From top to bottom (the RN, the person taking my insurance info, the PA, and the DR), everyone was terrific.
July 22, 2014
by: Kimberly Hybels
While I have been a nurse at Bronson for many years, it is not until you are in the vulnerable state of being a helpless family member that you can truely appreciate just what we do here at Bronson. My father-in law nearly lost his thumb in June and although his insurance dictates he is supposed to utilize another establishment he always choses Bronson as the quality is uncomparable. He was suffering not only a great amount of pain, but psychological trauma as well. The ER staff, OR staff and IP PACU staff met his every need ensuring his pain was well managed. Jaimie the ER xray tech took special care to minimize further trauma of the thumb and displayed great compassion. Dr. Walbridge took time to listen and discuss the appropriate plan of care. Dr. King was beyond knowledgeable, skilled and his humor was just what my dad needed. In pre-op Sara and Stephanie were attentive and accomodating. The OR staff, Lisa, Dr. Barclay I just can not put into words my appreciation for the personal care they delivered. The IP PACU staff of Elaine, James, and John worked as a brilliant team personifying the values on Bronson Hospital. I am in awe daily as an employee, but as a customer I am overcome with admiration of my co-workers for the impact they make every single day.
July 20, 2014
by: David Foster
I just wanted to tell Amy Schneider registered dietitian thank you for helping with my friend who has diabetes better understand how to manage her diabetes. Which for Dodie allows her to feel more empowered. Most people don’t realize that Dodie has been blind since birth and these kind of empowering experiences allow her to feel more independent. Thanks again Amy for showing me how to read the label on fresh foods and prepackage food as well. Thanks from Dave a neighbor of Dodie’s.
July 18, 2014
by: Robert Miller
My wife had her gall bladder out at Bronson and I came up to stay with her. Surgery went well. Dr. Norman is a great physician. We really liked him. When we got to our room my wife needed to use the bathroom but her nurse was busy. So another nurse, Tina came in and said she was glad to help. When she got back to bed, she got really sick and threw up everywhere. Tina was SO NICE about it all. She got her a washcloth to wash her face and gave her a bucket just in case. Then she disappeared for a minute and came back with a huge armful of stuff. She changed the bed and her gown and cleaned the room up. Then Dr. Norman came in and he was able to give us medicine and that helped right away. They answered our questions and made us feel comfortable. In fact, I was worried at first because we were on an Orthopedic floor and I was wondering if we were put there by mistake. But Tina said she had taken care of many, many gall bladder patients and that made me feel better. We asked if she was going to be our nurse for the rest of the night but she said she was in charge. Before she left though she put her phone number on the marker board so we could call her if we needed to. The next morning she came in again after the lab people couldn’t get her blood. Tina got it in one poke! We should have just called her after the first one missed. But anyway, all this to say she is a great nurse. Thanks!
July 17, 2014
by: Olivia Warnock
Lab work at Bronson Vicksburg was convenient and painless! Receptionists and technician were all friendly! Mammogram at Bronson @ Woodbridge on the same day provided a similar experience…convenient, friendly service!
July 16, 2014
by: KC Crawford
Visited Bronson Battle Creek for outpatient surgery today – and it was GREAT! Smooth registration process. Comfortable surgery waiting room. Excellent nurses for pre-op, operating room and recovery. Strong surgeon. Even the volunteer who assisted with my departure was terrific; said she had been helping at the hospital for more than 30-years! Thank You!
July 7, 2014
by: Larissa Storoshenko
I was referred to Dr. Trillet by my primary physician for an abnormal Pap result. I saw Dr. Trillet for biopsy and he was the most kind and gentle ob/gyn I have ever worked with. I felt relaxed and cared for instead of anxious and afraid. I will recommend him to all my friends in the future.
June 14, 2014
by: Christi Marsh
I had my tonsils and adenoids taken out yesterday and found the nurses and staff to be amazing. My first surgery and hospital stay was 4 years ago when it was still Battle Creek Health System. The nurses were ok but I found this time around was they were very caring and gentle. My first experience (when it was BCHS) with getting a IV line was horrible. I have deep veins and I had 20 nurses and doctors trying to get it in. And then once I was in the operating room going under was scary cuz I suddenly couldn’t breathe.
This surgery (now BBC) my first nurse – nurse Brisly – listened to everything I said and heard when I wanted to IV put in on my right instead of my left since I sleep on that side. She was able to get the IV in on the first try and I have only a little bruise now. Once I was taken to the operating room, they explained everything they were going to do, they were gentle in getting me where I needed to be on the table. And they put the oxygen mask on me as I drifted off to sleep so I did not choke. The surgery probably only took 20 mins. Being in recovery was rough but this time I was being kept under the meds. The nurse in recovery was very attentive and told me things were normal. This is will be a very rough recovery for me, but the staff here made my surgery so easy and very pleasant despite my pain now. Dr. Castro was my surgeon and he was amazing. I don’t have all the names but anyone who worked in surgical ward yesterday morning should be praised. They made a very scared 28-year-old have a good memory of surgery now. Thank you so much for the great care I received yesterday-June 12th.
June 12, 2014
by: Don Emerson II
My mother-in-law, Caroline Kemppainen, had a stroke last Sunday evening June 1st. She became aphasic, and we immediately call 911. From the neurologist Dr. Ashman to all the nurses, aides, and NP (Glenn) on NCCU and NVU, she has received remarkable care and attention to her needs. I’d like to especially recognize Michelle, one of Bronson’s newest MSNs. She educated us and was an exceptional advocate for her patient. My wife’s mother was fortunate to have such wonderful, caring, and competent care.
June 12, 2014
by: Rita Cox
As a Bronson employee, I thought I understood what Positivity meant, but after having an experience this past weekend as the family member of a patient, I truly understand and appreciate the meaning. My seven year old daughter, Megan, cut her ankle and required stitches, which of course was a scary and stressful situation for the whole family. We took her immediately to the Bronson Lakeview Emergency Room. We were promptly brought back to a room for treatment and both Trish, our nurse, and Dr. Dommer, the ER Physician, were in the room almost immediately. Not only did they address Megan’s cut, but they calmed her down and took the time to listen to her concerns and fears. Dr. Dommer and Trish answered Megan’s questions (my seven year old had lots of questions!) and explained everything they were doing. Our Emergency Room visit lasted just under 1 hour, and we left very pleased with the care provided. To Megan, the Emergency Room is no longer a scary place where sick people go, but rather is a place where friendly, caring people take care of your cuts and make everything better. Thank you!